Statoxservice LLC · dba STATOX Handyman Services
Booking terms
These terms apply when you ask for a visit window at statoxservice.com. They are part of our terms of service. "STATOX," "we," and "us" mean Statoxservice LLC, doing business as STATOX Handyman Services, Los Angeles, California. You can reach us by email at support@statoxservice.com.
1. How online booking works
Getting a price from photos is free: send us photos and a short description, and we reply with a flat price in writing. Booking online is a request for a day and a two-hour arrival window. We confirm the window with you before anyone is dispatched.
- You pick a day and a two-hour arrival window.
- Your request is not a booking yet. Your window is held once we confirm it with you.
- On the day, we let you know when we are about 30 minutes away.
You do not have to book online to hire us. You can send photos, get a written price, and agree on a window with us.
2. No deposit and no online payment today
We do not charge a deposit and we do not take any payment online at this time. Booking a window is free. You pay after the job is done.
If we start taking a deposit in the future, it will apply only to bookings made online for a specific day and window. Before you book, we will show the amount, explain that it is credited in full to your job total, and post the refund rules on this page. A deposit will never be required to get a written price from photos.
3. Cancel or reschedule
If your plans change, please tell us as early as you can, ideally 24 hours or more before your window starts. There is no fee to cancel or reschedule.
To cancel or reschedule, text us at our business text line, or use the form on our site: choose "Something else" as the service and start your description with "Booking change." All times are Pacific time.
4. If no one is home
Please make sure we can get in and reach the work area during your window. If no one is at the home and no access was arranged, we try to reach you and we wait at least 20 minutes before we leave. We may then ask you to confirm your next booking before we hold another window.
5. If we cancel or cannot make it
If we cannot arrive within your window, we tell you as soon as we know, and you can choose a new window.
6. If the price at your home is different
- Any price you get from photos is an estimate based on what you told us.
- At your home, we give you one flat price in writing before any work starts.
- If you approve the written price, we start.
- If the written price is higher than the estimate you got from your photos, you can decline. If you decline, you owe nothing.
STATOX is a handyman service. If the job turns out to need a building permit, or grows into a large project, we do not take it on as a handyman job. With your OK, we can pass it to a partner contractor, who gives you their own written quote and agreement. You owe us nothing for that referral.
7. Paying after the job
After the job, you pay the job total. Today we accept Zelle and cash. If we add card payments by secure link, they will be processed by Stripe. Materials are charged at receipt cost, and we show you the receipts.
8. Your legal rights
These terms do not take away any right to cancel that the law gives you. For example, under California law, a contract of twenty-five dollars or more that you agree to at your home can usually be canceled until midnight of the third business day after you sign it, or the fifth business day if you are 65 or older. If such a right applies to your job, your written quote or contract will include the notice and cancellation form, and we will honor it.
9. Changes to these terms
We may update these terms. The version in effect when you booked applies to your booking.
10. Contact us
- Text us at our business text line.
- Use the form on statoxservice.com.
- Email: support@statoxservice.com (Statoxservice LLC).